Store Purchase Return Guidelines
WHAT PRODUCTS CAN BE RETURNED?
ANY items(s) purchased that you don’t love may be exchanged or returned. This includes Sale & Clearance merchandise and items received as gifts.
EXCLUSIONS: We are unable to accept items where the sewn-in garment tag has been cut or removed (where applicable). We are unable to accept any items that are damaged, stretched, soiled or stained.
We are also unable to refund multiple items purchased of the same item, at the same time. With exception should you email us at [email protected]
HOW WILL I RECEIVE MY REFUND?
WITH AN ORIGINAL RECEIPT:
Merchandise returns within 90 days of purchase with the original receipt will be refunded to the original form of payment. After 90 days, merchandise may be refunded in the form of a merchandise card. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit. You will be limited to 7 returns, including exchanges for merchandise of lesser value, within a 90 day period (this does not include defective merchandise).
WITH A GIFT RECEIPT:
Lurora will exchange merchandise or issue a merchandise credit in an amount equal to the original purchase price for the returned merchandise. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the credited amount.
SUPPLEMENTAL PAYMENT & RETURN POLICIES:
Other payment and return policies may supplement this policy on the terms displayed.
Gift cards may not be returned, or redeemed for cash, unless balances are under $10. Terms & Conditions apply to Gift Cards.